Solution consultant a Milano

For an International Company that offer Industrial Intelligence Solutions, Grafton is looking for a Solution Consultant.

This person is responsible for the execution of professional service engagements in support of customers implementing the platform, including PLM, PIM, DAM. These engagements will include the initial discovery phase, requirements gathering, configuration, training, issue resolution, upgrades and support handoff.

It will also include the coordination of integrations with third party software providers via API in coordination with our customers’ IT departments and other internal stakeholders. 

Therefore, for such position we are looking for a dynamic, proactive and empathic profile, with strong problem solving mindset that thrives in a fast-paced and evolving organization.

 DUTIES AND RESPONSIBILITIES:

•   Establish effective working relationships with the client and key resources

•   Take the lead in the design and implementation of the platform

•   Through working sessions with customer, identify application requirements

•   Maintain a detailed todo list, issues log, status reports, and other required documentation for each project

•   Schedule, hold, lead, and document project team meetings

•   Communicate with and coach customers on industry and application best practices

•   To ensure a smooth change management by providing effective training and efficient support to the users in a live environment

•   Participate in the communication with and coordination of project resources

•   To work closely with the Project Manager, the PLM Technical team, and the Customer Care

•   Travel to client sites.

 EDUCATION AND/OR EXPERIENCE:

•   Bachelor's Degree in management, computer science technologies or engineering or related area will be required. Master degree will be a strong plus

•   At least 3 year experience participating into Project implementation of “enterprise” software solutions such as PLM/PDM, ERP, CRM, IT, etc. A consulting background is preferable

•  Ability to analyze issues and system environment efficiently and autonomously

•  Problem solving attitude

•  Relational, communication and listening skills, empowered by an empathetic approach

• Business process understanding

•  Experience in Fashion Industry and understanding Fashion processes is a plus

•  Excellent critical thinking, reasoning, evaluating (profitability/risk), problem solving, decision making, analyzing

•  On top of Italian, you must be fluent in English (spoken and written)

•   Full availability in travelling to Customers’ premises.

Grafton è il brand globale che si occupa di Professional Recruitment di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. I candidati ambosessi (D.lgs. n. 198/2006), sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo: https://it.grafton.com/it/privacy-candidati (Aut. Min. del 15/04/2014 Prot. N: 39/4903)