Dettagli offerta di lavoro
Data :
2025-05-15Disponibilità lavorativa :
Full timeContratto di lavoro :
Contratto a tempo indeterminato - in aziendaThe Digital & New Media team of Grafton, a global brand that specializes in professional recruitment, for a leader company operating in the creative technology software space, is looking for a
CUSTOMER SUCCESS MANAGER
Location: Milan / smart working
Key Responsibilities
You will be responsible for fostering strong relationships with existing clients, ensuring they maximize the value of our platform, and driving account growth through innovative strategies. Your primary goal will be to deliver exceptional post-sale support and help clients achieve their objectives, while identifying opportunities to expand our partnership.
Client Relationship Management
- Serve as the primary operational point of contact for assigned accounts, ensuring client satisfaction and fostering long-term relationships.
- Act as a trusted advisor, understanding client goals and aligning them with our platform’s capabilities.
Post-Sale Strategy Execution
- Onboard new clients, ensuring a smooth transition from the sales team.
- Develop and execute tailored growth plans for each account to achieve desired outcomes and milestones.
- Regularly analyze client performance metrics to provide actionable insights and recommendations.
- Work closely with clients conducting pilot tests to demonstrate measurable value and convert them into long-term, valuable partnerships.
Account Growth & Upselling
- Identify and capitalize on opportunities to expand client engagement through upselling and cross-selling relevant features, products, or services.
- Collaborate with internal teams to deliver innovative solutions and optimize the client experience.
Maximizing Client Value
- Conduct regular check-ins and quarterly business reviews (QBRs) to assess progress and uncover new opportunities.
- Provide strategic guidance to ensure clients realize maximum ROI from our platform.
- Act as a champion for clients internally, advocating for their needs and priorities.
Collaboration & Communication
- Partner with sales, product, and customer success teams to address client challenges and deliver exceptional service.
- Provide feedback to internal teams on client needs and market trends to inform product enhancements.
Required Qualifications
· 2+ years of experience in a similar role.
· Bachelor’s degree in a technical field (e.g., Computer Science, Engineering, or related) or equivalent experience.
· Understanding of SaaS platforms or AI-driven technologies.
· Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
· Passion for technology and innovation, with a willingness to learn new tools and solutions.
· Experience in pre-sales, sales support, or a client-facing technical role.
· Familiarity with CRM tools and presentation tools (e.g., PowerPoint, Google Slides).
· Hands-on experience with data analysis or visualization tools is a bonus.
#LI-GS1
Grafton è il brand globale che si occupa di Professional Recruitment di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. L’offerta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento. I candidati sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo https://it.grafton.com/it/privacy-candidati (Aut. Min. del 15/04/2014 Prot. N: 39/4903)
Settore industriale :
Ict - tecnologie informatiche e di comunicazioneArea professionale :
Ict - tecnologie informatiche e di comunicazioneMansione :
Pre sales managerFiliale / Ref. :
UFFICIO MILANO / 1450119
The Digital & New Media team of Grafton, a global brand that specializes in professional recruitment, for a leader company operating in the creative technology software space, is looking for a
CUSTOMER SUCCESS MANAGER
Location: Milan / smart working
Key Responsibilities
You will be responsible for fostering strong relationships with existing clients, ensuring they maximize the value of our platform, and driving account growth through innovative strategies. Your primary goal will be to deliver exceptional post-sale support and help clients achieve their objectives, while identifying opportunities to expand our partnership.
Client Relationship Management
- Serve as the primary operational point of contact for assigned accounts, ensuring client satisfaction and fostering long-term relationships.
- Act as a trusted advisor, understanding client goals and aligning them with our platform’s capabilities.
Post-Sale Strategy Execution
- Onboard new clients, ensuring a smooth transition from the sales team.
- Develop and execute tailored growth plans for each account to achieve desired outcomes and milestones.
- Regularly analyze client performance metrics to provide actionable insights and recommendations.
- Work closely with clients conducting pilot tests to demonstrate measurable value and convert them into long-term, valuable partnerships.
Account Growth & Upselling
- Identify and capitalize on opportunities to expand client engagement through upselling and cross-selling relevant features, products, or services.
- Collaborate with internal teams to deliver innovative solutions and optimize the client experience.
Maximizing Client Value
- Conduct regular check-ins and quarterly business reviews (QBRs) to assess progress and uncover new opportunities.
- Provide strategic guidance to ensure clients realize maximum ROI from our platform.
- Act as a champion for clients internally, advocating for their needs and priorities.
Collaboration & Communication
- Partner with sales, product, and customer success teams to address client challenges and deliver exceptional service.
- Provide feedback to internal teams on client needs and market trends to inform product enhancements.
Required Qualifications
· 2+ years of experience in a similar role.
· Bachelor’s degree in a technical field (e.g., Computer Science, Engineering, or related) or equivalent experience.
· Understanding of SaaS platforms or AI-driven technologies.
· Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
· Passion for technology and innovation, with a willingness to learn new tools and solutions.
· Experience in pre-sales, sales support, or a client-facing technical role.
· Familiarity with CRM tools and presentation tools (e.g., PowerPoint, Google Slides).
· Hands-on experience with data analysis or visualization tools is a bonus.
#LI-GS1
Grafton è il brand globale che si occupa di Professional Recruitment di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. L’offerta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento. I candidati sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo https://it.grafton.com/it/privacy-candidati (Aut. Min. del 15/04/2014 Prot. N: 39/4903)