Dettagli offerta di lavoro
Data :
2025-05-02Disponibilità lavorativa :
Full timeContratto di lavoro :
Contratto a tempo indeterminato - in aziendaThe Digital & New Media team of Grafton, a global brand that specializes in professional recruitment, for a leader company operating in the entertainment field, is looking for a
CRM & CUSTOMER COMMUNICATION SPECIALIST
Location: Rome/Milan
Key Responsibilities
Your marketing communication expertise, creativity, and customer-centric approach will be essential in making every message a "wow" experience for our customers.
Reporting directly to the MD Italy, you will:
· Create, schedule, and optimize customer communications across email, push notification, and inbox using Optimove.
· Write engaging and effective copy for different customer segments, ensuring a consistent and compelling brand tone.
· Set up and manage promotions when required, ensuring flawless execution.
· Analyze campaign performance and provide insights to improve engagement and conversion rates.
· Work closely with Customer Value Management, Marketing, and Product teams to align messaging with business objectives.
· Ensure all communications are customer-centric, delivering personalized and meaningful experiences.
· Stay updated on best practices in CRM marketing, copywriting, and customer engagement strategies.
Required Qualifications
· Previous experience in marketing campaign execution, ideally in a digital environment.
· Strong attention to detail, crucial for accurate campaign and promotion setup.
· Experience with Optimove or similar CRM tools.
· Proficiency with email marketing, SMS campaigns and push notifications.
· Experience in data management and analysis to evaluate campaign performance.
· Passion for sports and online gaming is a nice-to-have.
· Strong teamwork and cross-functional collaboration skills, working with multiple departments
Why Choose us:
You’ll work in a dynamic environment where innovation is key and your contributions will directly impact the growth and success of our business.
Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.Permanent contract, with Hybrid work.
· Permanent contract, with Hybrid work.
· Discretionary annual performance bonus.
· Meal Allowance.
· Supplemental Health Insurance and Psychological well-being.
· Continuous learning for soft and hard skills.
· Support for parents, children and financial aid for mothers.
· Volunteering during your working hours.
Grafton è il brand globale che si occupa di Professional Recruitment di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. L’offerta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento.
I candidati sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo https://it.grafton.com/it/privacy-candidati (Aut. Min. del 15/04/2014 Prot. N: 39/4903)
Settore industriale :
ServicesArea professionale :
Ict - tecnologie informatiche e di comunicazioneMansione :
Marketing & communication specialistFiliale / Ref. :
UFFICIO MILANO / 1498843
The Digital & New Media team of Grafton, a global brand that specializes in professional recruitment, for a leader company operating in the entertainment field, is looking for a
CRM & CUSTOMER COMMUNICATION SPECIALIST
Location: Rome/Milan
Key Responsibilities
Your marketing communication expertise, creativity, and customer-centric approach will be essential in making every message a "wow" experience for our customers.
Reporting directly to the MD Italy, you will:
· Create, schedule, and optimize customer communications across email, push notification, and inbox using Optimove.
· Write engaging and effective copy for different customer segments, ensuring a consistent and compelling brand tone.
· Set up and manage promotions when required, ensuring flawless execution.
· Analyze campaign performance and provide insights to improve engagement and conversion rates.
· Work closely with Customer Value Management, Marketing, and Product teams to align messaging with business objectives.
· Ensure all communications are customer-centric, delivering personalized and meaningful experiences.
· Stay updated on best practices in CRM marketing, copywriting, and customer engagement strategies.
Required Qualifications
· Previous experience in marketing campaign execution, ideally in a digital environment.
· Strong attention to detail, crucial for accurate campaign and promotion setup.
· Experience with Optimove or similar CRM tools.
· Proficiency with email marketing, SMS campaigns and push notifications.
· Experience in data management and analysis to evaluate campaign performance.
· Passion for sports and online gaming is a nice-to-have.
· Strong teamwork and cross-functional collaboration skills, working with multiple departments
Why Choose us:
You’ll work in a dynamic environment where innovation is key and your contributions will directly impact the growth and success of our business.
Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.Permanent contract, with Hybrid work.
· Permanent contract, with Hybrid work.
· Discretionary annual performance bonus.
· Meal Allowance.
· Supplemental Health Insurance and Psychological well-being.
· Continuous learning for soft and hard skills.
· Support for parents, children and financial aid for mothers.
· Volunteering during your working hours.
Grafton è il brand globale che si occupa di Professional Recruitment di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. L’offerta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento.
I candidati sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo https://it.grafton.com/it/privacy-candidati (Aut. Min. del 15/04/2014 Prot. N: 39/4903)