customer play well program senior specialist Roma

The Digital & New Media team of Grafton, a global brand that specializes in professional recruitment, for a leader company operating in the entertainment field, is looking for a

CUSTOMER PLAY WELL PROGRAM SENIOR SPECIALIST

Location: Rome/Milan

Key Responsabilities

·      Work with Operations team to supervise and analyze player behaviours to identify signs of problematic gambling;

·      Interact directly with at-risk customers, using an encouraging and empathetic approach;

·      Apply Responsible Gaming policies and take vital actions to mitigate risks, such as setting limits, exclusions, or escalating cases when needed;

·      Work closely with Central Operations and Group Responsible Gaming teams to ensure consistent application of Responsible Gaming measures across all markets;

·      Supervise and assess the efficiency of interventions, making data-driven recommendations for improvements;

·      Stay informed about regulatory changes and standard methodologies in Safer Gaming;

·      Collaborate with internal departments (Customer Service, Risk & Compliance, Marketing) to improve awareness and execution of Responsible Gaming initiatives.

Required Qualifications

·      Proven experience working in customer-facing roles, particularly when dealing with sensitive or at-risk customers;

·      Experience with risk management and applying Responsible Gaming policies;

·      Familiarity with customer support or compliance departments in regulated industries;

·      Familiarity with data analysis and player behaviour supervising tools;

·      Experience working with data-driven and CRM software;

·      Understanding standard methodologies for Safer Gaming and the regulatory framework;

·      Familiarity with gambling addiction and harm reduction strategies.

Why Choose us:

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

·      Permanent contract​, with Hybrid work.

·      Discretionary annual performance bonus.

·      Flutter Sharesave Scheme.

·      Meal Allowance.

·      Supplemental Health Insurance and Psychological well-being.

·      Continuous learning for soft and hard skills.

·      Support for parents, children and financial aid for mothers.

·      Volunteering during your working hours.

Grafton è il brand globale che si occupa di Professional Recruitment di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. L’offerta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento.

I candidati sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo https://it.grafton.com/it/privacy-candidati (Aut. Min. del 15/04/2014 Prot. N: 39/4903)