quality operations specialist - chinese speaker Roma

Grafton Office* is a dedicated team focused on enhancing the experiences, skills, and potential of candidates in the fields of Accounting, Sales, Marketing, HR, Legal, Purchasing, and Office Management.

We are a team of passionate professionals, committed to guiding our candidates towards roles and corporate environments that best align with their skills and expectations.

For a client company in the telecommunications sector, we hiring:

1 Project Assistant Chinese Speaker 需要中文母语者

Main Responsibilities:

· Ensure customer satisfaction and project success. Oversee the quality and progress of all local delivery projects, ensuring they meet customer expectations in terms of timelines, deliverables, and service experience.

· Monitor delivery performance and manage risks. Track project execution across the representative office, identify potential risks or delays early, and coordinate escalations to ensure timely resolution.

· Define and implement quality and control processes. Develop standardized delivery processes, quality control frameworks, and internal compliance mechanisms to improve consistency and reduce operational risks.

· Enhance project management capabilities. Support the development and qualification of project managers by promoting training programs, certifications, and performance recognition initiatives.

· Facilitate cross-functional collaboration. Align efforts across solution sales, supply chain, procurement, finance, and planning teams to ensure seamless support for project delivery activities.

· Drive delivery cost optimization. Support the achievement of delivery cost targets by identifying inefficiencies and proposing cost reduction strategies while maintaining service quality.

· Promote continuous improvement and knowledge sharing. Establish and maintain a delivery knowledge platform to document best practices, lessons learned, and success stories that support organizational learning.

Requirements:

· Education: Bachelor’s or Master's degree in Engineering, Business Administration, Project Management, Quality Management or related field.

· Communication: Exceptional verbal and written communication skills (English, Italian and Chinese are a must).

· Minimum 1 year of proven experience in project delivery, quality operations, process improvement.

· Work Style: Detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced, deadline-driven environment.

· Analytical Skills: Strong problem-solving and analytical mindset, with the ability to interpret project data, assess risks, and identify improvement opportunities.

· Collaboration: Demonstrated ability to work effectively with cross-functional teams, coordinate diverse stakeholders, and support organizational alignment.

· Technical Skills: Proficient in Microsoft Office (Excel, PowerPoint, Word); experience with project tracking or quality management tools is a plus.

Employment Terms

• Contract Type: temporary contract
• Duration: 12-month
• Working Hours: full time
• Location: Roma, Eur Area

*Grafton Office is a specialization of Gi Group Spa, authorized to operate by the Ministry of Labor and Social Policies (Authorization Min. 26/11/2004 PROT. 1101 - SG).

The offer is intended for candidates in compliance with Legislative Decree no. 198/2006 and subsequent amendments, as well as Legislative Decrees no. 215 and no. 216 of 2003 on equal treatment.

Candidates are invited to read the privacy notice pursuant to Articles 13 and 14 of EU Regulation 679/2016 at the following address: www.gigroup.it/privacy-candidati

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