vip associate manager Roma

For a leader company in the entertainment field, Grafton is looking for a VIP Associate Manager.

As the VIP Associate Manager, you will play a key role in helping the company in Italy to grow and monetise the Key Account segment managing and supporting an exclusive group of customers. You will be responsible to build an experience focused in providing the best service in the industry.

Use customers relationships to collect feedback and collaborate with commercial and product teams to improve service for High Value customers.

What you’ll do:

·      Build an experience passionate about providing outstanding service in the industry to our most valuable customers in Italy.

·      Implement Customer Value Management strategy.

·      Execute commercial campaign and promotional strategy across all products in coordination with marketing and other commercial functions.

·      Leverage KPIs supervising to improve customer engagement and economic results.

·      Identify trends or behaviours that indicate when a VIP customer may be at risk of leaving or becoming disengaged and creating strategies to prevent that.

·      Leverage established relationships with customers to gather ongoing feedback, collaborating closely with our commercial and product teams to use customer insights for driving meaningful improvements for our High-Value customers.

·      Efficiently handle blocking issues from customers as the main point of contact in collaboration with customer care, ensuring timely and effective resolution.

What you’ll bring:

·      Previous experience in sales, with a strong commercial focus and a proven track record of consistently meeting targets

·      Ability to drive profitable growth by efficiently managing budgets and supporting decision-making through data analysis.

·      Strong interpersonal and communication skills, with a passion for engaging with people from all backgrounds.

·      Fluent in Italian and English.

Why choose us:

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

·      ​​Permanent contract​, with Hybrid work.

·      Discretionary annual performance bonus.

·      Meal Allowance.

·      Supplemental Health Insurance and Psychological well-being. 

·      Continuous learning for soft and hard skills.

·      Support for parents, children and financial aid for mothers. 

·      Volunteering during your working hours. 

Location: Rome/Milan

Grafton è il brand globale che si occupa di Professional Recruitment di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. L’offerta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento.

I candidati sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo https://it.grafton.com/it/privacy-candidati (Aut. Min. del 15/04/2014 Prot. N: 39/4903)